Voicemail and Text Swipe File for Lactation Private Practice

Having standardized responses for the various inquiries you'll receive in you private practice means that you won't stumble or struggle to find the right words. And while you're encouraged to develop and think through all kinds of specific scenarios as you create your Policies and Procedures Manual, it can be relatively simple and extremely effective for your productivity to come up with a voicemail greeting or auto-text for vacation.

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Incorporating Interns, Subcontractors, and Employees into a Paperless IBCLC Workflow

Managing client privacy and confidentiality is relatively straightforward when you're a solo practitioner. You only have yourself to worry about. But once you start working with other people in your private practice, you're going to need to institute policies and procedures to make sure that everyone connected with your practice is maintaining the same high standards that you have for yourself. Here are some basic steps you can take to insure privacy compliance.

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How do I know if paperless IBCLC practice is right for me?

Every IBCLC is going to incorporate some tech into their private practice infrastructure. Unless you are only using a landline, paper forms, and a physically locked cabinet, you are naturally going to be implementing some digital and/or cloud-based systems. Email is paperless, and so is an internet phone line.

It is possible to have a completely paperless workflow in your private practice. That means that from the moment you make first contact with a client through sending them their care plans, no physical paper is ever used or generated.

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Annie Frisbie
What legal counsel and business advice can do for your IBCLC private practice

When I wrote my books and created my legal forms, I made sure to hire an attorney to carefully go over everything I was saying. I wanted to provide the most accurate, up-to-date, and ethical information possible. My lawyer Linda Strauss has been absolutely amazing--not only does she know the law, she also knows the birth world and was recommended to me by another IBCLC.

From being a part of the IBCLC community for so many years now, I've seen certain concerns arise time and time again.

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How to become an International Board Certified Lactation Consultant (IBCLC)

Figuring out how to become an IBCLC is often the most challenging part of the whole process. Unlike other related healthcare fields (such as clinical social work, physical and occupational therapy, speech-language pathology, and counseling), there are only a handful of established university programs that include the education component along with the clinical component in an organized and structured way. In other words, you’re not likely to be able to get a master’s in lactation and have your department chair help you land an internship at an outpatient lactation clinic. 

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Get your lactation private practice organized

Staying on top of a lactation consultant private practice can be time consuming, no matter what your client load.

If you find yourself scrambling to keep track of key information, forgetting when your bills are due, or simply want to have one document where you can find everything essential to your practice, then you'll want to check out this free workbook I've created to get yourself organized. 

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Using G-Suite for Secure Messaging

Secure messaging is so important for private practice. Our Code of Professional Conductrequires that we protect our clients' privacy, and we are also subject to laws like HIPAA (US), PIPEDA (Canada), and the GDPR (EU). I've written here about why you can't use free Gmail to communicate with your clients, but as my guide to secure messaging explains how you can create an environment that allows you to use a G-Suite email to communicate with your clients.

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How to Write an Effective Lactation Consult Care Plan

The care plan might be the most important document IBCLCs generate in our practices. Sure, our charts are essential for documenting what's going on with a dyad, and those superbills are critical for helping our clients fight for the reimbursement they're entitled to under the ACA. Pediatrician reports remind doctors that we are allied health professionals, part of a team working towards improving health outcomes through coordinated care.

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How to be a HIPAA Compliant IBCLC

Being HIPAA compliant isn't optional for IBCLCs. Our clients are entitled to insurance reimbursement for our services under the Affordable Care Act. In order for them to be able to submit the appropriate paperwork, we need to have an NPI number, and that number is what transforms us into a HIPAA-covered entity. In order to help you understand your responsibilities under HIPAA, I've created this free guide.

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