Posts in Workflow
Incorporating Interns, Subcontractors, and Employees into a Paperless IBCLC Workflow

Managing client privacy and confidentiality is relatively straightforward when you're a solo practitioner. You only have yourself to worry about. But once you start working with other people in your private practice, you're going to need to institute policies and procedures to make sure that everyone connected with your practice is maintaining the same high standards that you have for yourself. Here are some basic steps you can take to insure privacy compliance.

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Secure messaging: what it is and why you need it in your lactation practice

Many of us live in countries with privacy regulations that affect our business activities. Additionally, IBCLCs have an ethical obligation to protect client privacy that may supersede our legal obligations. Secure messaging offers our clients the highest level of privacy and by making it available to our clients we can meet our legal and our ethical obligations at the highest level. ​

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How to choose a charting platform for your lactation practice

Setting up the infrastructure for your lactation consultant private practice involved a lot of decisions, and managing your client files and communications can feel daunting. There are so many options, from paper forms to 100% paperless solutions to somewhere in between.

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Acuity Scheduling: 5 essential features for lactation consultants

When it comes to online scheduling, Acuity is my favorite of the HIPAA-compliant platforms out there, making it easy-peasy for someone to land on my website, learn about my services, and book an appointment all without any texting back-and-forth about time. But Acuity can do so much more for you—and even increase client self-efficacy.

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Charting a lactation visit for the breastfeeding dyad: to separate or combine?

Lactation visits are unique in healthcare because most of the time we’re working with a parent and their baby (or babies). That’s why in my book on private practice I compare our work to couples therapy. Our job is to bring two people together, and these two people may have very different times.

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Voicemail and Text Swipe File for Lactation Private Practice

Having standardized responses for the various inquiries you'll receive in you private practice means that you won't stumble or struggle to find the right words. And while you're encouraged to develop and think through all kinds of specific scenarios as you create your Policies and Procedures Manual, it can be relatively simple and extremely effective for your productivity to come up with a voicemail greeting or auto-text for vacation.

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How to become an International Board Certified Lactation Consultant (IBCLC)

Figuring out how to become an IBCLC is often the most challenging part of the whole process. Unlike other related healthcare fields (such as clinical social work, physical and occupational therapy, speech-language pathology, and counseling), there are only a handful of established university programs that include the education component along with the clinical component in an organized and structured way. In other words, you’re not likely to be able to get a master’s in lactation and have your department chair help you land an internship at an outpatient lactation clinic. 

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Using G-Suite for Secure Messaging

Secure messaging is so important for private practice. Our Code of Professional Conductrequires that we protect our clients' privacy, and we are also subject to laws like HIPAA (US), PIPEDA (Canada), and the GDPR (EU). I've written here about why you can't use free Gmail to communicate with your clients, but as my guide to secure messaging explains how you can create an environment that allows you to use a G-Suite email to communicate with your clients.

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Dealing with Paper in a Paperless Workflow for HIPAA Compliance

Picture the scene--you come home from a long day at work. You put your scale in its corner, and set your bag down on a side table. Hang up your coat, and take your iPad out to do some final charting or billing before calling it a wrap. You sigh with relief, because it won't take long. You're paperless after all.

And then you look down on the table, and you see it--

An envelope.

There's paper in that envelope! Paper you are going to have to deal with! Paper that threatens the very foundation of your paperless freedom! You decide to take it out back and burn it in your firepit because it has no place in your life.

OK don't burn it. You do have to deal with it, but you can deal with it quickly in three short steps. 

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