Many of us live in countries with privacy regulations that affect our business activities. Additionally, IBCLCs have an ethical obligation to protect client privacy that may supersede our legal obligations. Secure messaging offers our clients the highest level of privacy and by making it available to our clients we can meet our legal and our ethical obligations at the highest level. Read More
Are you an International Board Certified Lactation Consultant (IBCLC) working in the United States? Then you are obligated to comply with the Health Insurance Portability and Accessibility Act. This basically means that you must be very, very careful in how you store your clients' information and how you communicate with them--and you may have no idea how some of the practices you take for granted may be putting Protected Health Information (PHI) at risk.Read More
So let's say you read my book or even just my last blog post, and you are now freaking out because you have been using a free Gmail account to communicate with your clients. You may have thousands of emails, every single of of which contains Protected Health Information (PHI).
You may think your only option is the nuclear one, where you delete all of your emails, and that certainly would do the trick. But what if you want to preserve the contents of those emails? You're going to need to get that PHI out of the free account and into a secure account, and I'm going to give you a workflow to make that happen in an systematized, efficient, and thorough way.Read More