Posts in Communications
Google Voice and HIPAA Compliance

Having a business phone line that is managed through a HIPAA-compliant app on your phone is a great way to prevent client information from leaking into your personal accounts. If you use an iPhone, for example, you really don’t want to risk having clients text you through iMessage, which is not HIPAA compliant because Apple will not give you a BAA. Google Voice may be a great option for you, but you need to make sure you know what you’re getting into and how to set it up correctly.

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How to write an infant feeding or lactation protocol

Developing your protocols is one of the most important things you’ll do as an IBCLC. Protocols can’t be bought or taken from someone else—that kind of shortcut could end up being harmful for your clients. By writing your own protocols, you take ownership over your own practice by implementing what you know into templates that can be modified, adapted, and adjusted to fit each individual clinical situation.

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Secure messaging: what it is and why you need it in your lactation practice

Many of us live in countries with privacy regulations that affect our business activities. Additionally, IBCLCs have an ethical obligation to protect client privacy that may supersede our legal obligations. Secure messaging offers our clients the highest level of privacy and by making it available to our clients we can meet our legal and our ethical obligations at the highest level. ​

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Getting PHI Out of a Free Gmail Account with the Fewest Tears Possible

So let's say you read my book or even just my last blog post, and you are now freaking out because you have been using a free Gmail account to communicate with your clients. You may have thousands of emails, every single of of which contains Protected Health Information (PHI). 

You may think your only option is the nuclear one, where you delete all of your emails, and that certainly would do the trick. But what if you want to preserve the contents of those emails? You're going to need to get that PHI out of the free account and into a secure account, and I'm going to give you a workflow to make that happen in an systematized, efficient, and thorough way.

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